Key Responsibilities:

Safety Trainings and Safety Consciousness:

- Prioritize safety as the foremost concern within the department, ensuring that every team member receives comprehensive safety training.

- Achieve safety training targets and ensure adherence to all mandated safety norms and standards in daily operations.

- Ensure the consistent use of required Personal Protective Equipment (PPE) such as P3 nose masks, safety shoes, etc., by all team members to prevent accidents and hazardous conditions.

Quality Consciousness:

- Monitor and ensure that all manufacturing processes comply with established quality norms and standards.

- Oversee lab operations and on-line quality control (QC) to ensure compliance with the UMA method prescribed by HUL.

- Address quality deviations with urgency, implementing corrective actions to prevent recurrence.

- Establish procedures and checks to identify and mitigate quality gaps proactively.

- Lead quality improvement projects to enhance overall product quality..

Product Quality:

- Ensure that all batch processes and material quantities align with HUL specifications, with accurate line checks and controls.

- Maintain DPMU within internal targets, aiming for zero depot holds and customer or consumer complaints.

- Ensure that both RM and On-Line labs are fully equipped with necessary facilities and testing equipment per HUL specifications.

- Conduct annual internal audits and ensure product recall and traceability from raw materials (RM) to finished goods (FG) and vice versa.

- Manage complaint handling and Corrective and Preventive Actions (CAPA) for all received complaints.

- Control non-conforming materials to maintain product quality standards.

Critical Control Point Monitoring:

- Conduct annual HACCP studies and reviews, especially when there are process design changes.

- Ensure all Critical Control Points (CCP) are regularly monitored and maintained.

- Evaluate and discuss critical quality-related activities, providing timely updates to relevant departments based on the activity's urgency.

Retention Sample Management:

- Ensure proper storage of all samples and documents per company policy.

- Manage retention of product samples by shift, day, cascade/stroke machine, and SKU.

MIS Reports:

- Ensure timely submission of daily, weekly, and monthly Management Information System (MIS) reports to the GM-Operations and HUL.

Calibration and Maintenance:

- Oversee the maintenance and calibration of all lab instruments and equipment, ensuring timely external calibration as required.

Quality & Process Internal & External Audits:

- Conduct monthly process and quality audits, submitting reports to GM-Operations and HUL's WCM portal.

- Facilitate smooth execution of quality audits such as BRC, WCM, GMP, and HH, adhering to defined standards and procedures.

- Review and resolve all non-conformances identified in previous audits within the stipulated time frame.

Training & Development:

- Provide regular training to both the quality and production teams, focusing on identified gaps in production processes.

Qualifications:

Educational Background:

UG- B.SC-Chemistry

PG- M.SC (Chemistry), Microbiology

Experience:

Relevant Experience: Minimum of 5-7yrs of experience in Ice Cream Industry preferred.

Skills:

- Strong communication and interpersonal skills.

- Deep commitment to quality consciousness and continuous improvement.

- Proactive and initiative-driven approach.

- Process-oriented with a keen eye for detail.

- Customer-focused mindset with an ability to interpret data and statistics.

- Proficient with relevant technology and quality management tools.