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16/11 Wellington Gonsalves
Recruiter at Elrich Placements

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Regional Field Service Manager - Production Printing Machines (6-15 yrs)

Mumbai Job Code: 21432

We are currently having an opening for the below :

Position : Regional Field Service Manager (Exp in servicing/maintenance of Production Printing machines)

Location : Nariman Point

Qualification : Diploma BE/B Tech in Engineering

Experience : 06 to 15 years experience in Photocopier / Zerox or Colour A3 printer

Salary: 8 - 9 LPA

Job Profile :

- To manage Team and Customer on field.

- To ensure timely Installation, Repairing, preventive maintenance of photocopier and color, printers have Production Printer MFDs experience as per the specific / defined need of the customer and order.

- To control and monitor the consumption of spares parts, consumables like Drum, Fixing toner to achieve the gross margin target on monthly basis Achieve and maintain Response time, down time, first time fix, same day fix, Quality calls, Early call failure, Productivity, Gross margin customer feedback, billing revenue

- Contract Penetration Generate revenue through Consumables sales, TG, AMC,

- Contract Renewal, Spare parts sales Production printer knowledge.

- Troubleshooting Maintenance of MFP /PP

- Configuration of MFP to Local Area Network and Single PC. Troubleshooting LAN and Basic IT problem related for MFP / PP Demo of all Models of MFPs and color photocopiers.

- Daily and Monthly production data for Field Repairable Unit (FRU) maintenance to be updated pertaining to FRU Operations.

- Misc. duties like recovery on non-saleable machines/photocopiers.

- Take the feedback from the client & takes advice from seniors for better output to keep the high reputation of the company.

- Technically satisfy the client and co-operate with the seniors for the better results.

- Adding new business to the exiting list of clientele.

- Maintaining strong relationship with Customers, Dealers and ensuring their satisfaction also.

- Teamwork skills, proven ability to influence cross functional team PM Planner, weekly report to TM Service call Report Monthly Reports

Required Candidate profile :

- Good communication, customer service and writing skills.

- Able to communicate complex technical issues, with good presentation skills.

- Excellent organization, communication and problem solving skills.

- Self-motivated and adaptable to be able to work with minimal supervision.

- Good interpersonal skills.

Company Profile :

- Established in 2003, we have made a name for itself in the list of top service providers of Banking Automation Products, Banking Automation Products in India. We are listed in Trade India's list of verified companies offering wide array of Coin Recycler CI-10, Currency Counter, Currency Sorter USF 100 etc. Contact here for Banking Automation Products in Mumbai, Maharashtra.

If you are interested for the above profile please revert with your updated resume and mentioned the below details: 


Current Company :  

Current Salary :  

Expected Salary :  

Notice Period :  

Reason For Job Change :  

Availability For Interview :

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