Consultant at Talent Corner
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Regional Technical Executive - Warranty (9-12 yrs)
- Dealer Training.
- Team Handling. Technical service demo specialists will report to this position.
- Handle Customer complaint & Warranty.
- Ensuring efficient customer service and feedback.
- Involve, Establish & Monitor after Sales Service set-up and service processes at Dealer end with Company Guidelines.
- Implement service specific campaigns & events in coordination with sales/marketing team.
- Must understand the field Warranty settlement process which involves
- Failure analysis
- Feed back to management on failures
- Cross functional coordination for product improvement
- Tracking product improvements and feedback.
- Failed parts return
- Dealer warranty claim settlement
- Product Technical Knowledge
- Must have knowledge of Dealer Development process, Warranty settlement process, Customer
- Grievances handling, Service Campaigns.