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13/07 Sanjay Guglani
Consultant at Talent Corner

Views:120 Applications:1 Rec. Actions:Recruiter Actions:0

Regional Technical Executive - Warranty (9-12 yrs)

New Delhi Job Code: 32045

- Dealer Training.

- Team Handling. Technical service demo specialists will report to this position.

- Handle Customer complaint & Warranty.

- Ensuring efficient customer service and feedback.

- Involve, Establish & Monitor after Sales Service set-up and service processes at Dealer end with Company Guidelines.

- Implement service specific campaigns & events in coordination with sales/marketing team.

- Must understand the field Warranty settlement process which involves 

- Failure analysis

- Feed back to management on failures

- Cross functional coordination for product improvement

- Tracking product improvements and feedback.

- Failed parts return

- Dealer warranty claim settlement

- Product Technical Knowledge

- Must have knowledge of Dealer Development process, Warranty settlement process, Customer

- Grievances handling, Service Campaigns.

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