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25/08 Hem Chandra Pandey
Senior Manager at Reliance Jio Infocomm Limited

Views:235 Applications:17 Rec. Actions:Recruiter Actions:1

Reliance Jio - Technical Trainer - Fiber Network Operations (6-15 yrs)

Gurgaon/Gurugram Job Code: 24541

Education:

B.E. / B. Tech. / Diploma

Job Responsibilities:

1. Conduct train the trainer programme for master supervisors and trainers of partners

2. Carry out revalidation training for Jio giga fiber associates, engineers and supervisors

3. Execute performance coaching and on field mentoring

4. Manage trainings on how to handle premium customers for Jio fiber engineers

5. Articulate and draft actual field scenarios and shared with teams at head quarters

6. Support national head quarter teams in designing vernacular content

7. Plan and execute buddy ride with newly hired master supervisors

8. Ensure handholding of master supervisors for first 30 days

9. Monitor and audit buddy ride and certification for Jio fiber engineers / associates

10. Drive periodic audit of training infra readiness at partner premises

11. Lead audit of training batches at Jio center and partner premises

12. Conduct periodic recertification of trainers and facilitators

13. Pilot mock home readiness with all connected devices

Skills & Competencies:

1. Product service knowledge in Wireline Industry

2. Knowledge of IT tools usage

3. Planning and organizing skills

4. Team Management Skills

5. Execution excellence

6. Communication skills

7. Coaching skills

8. Customer focus

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