Urgent hiring for a reputed MNC Software Company.

Position - Sr. Consultant / Team Leader - Application Support

Job Location - Gurgaon

Experience - 7 to 9 years in Technical/Application Support

Qualification - Bachelor's Degree in Information Technology (or equivalent qualifications) from a reputed University or Institution or

- Post-Graduation Specialization in Information Technology from a reputed Institution/University .

- Any Graduate/Post Graduate with relevant experience in Technical/Application Support.

Work Experience

Responsible for Logging of Tickets. Taking Complete Ownership of the Tickets logged.

Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolution.

- Enjoy Challenging work. Problems and questions are generally unique and different in every case. Repetitive problems are few. The Successful candidate must be willing to engage in the investigation of the problem never giving up until it resolves.

- Working as a Support Queue Manager. Acquires fundamental knowledge of the Product Module being used by the Global Customer. Ensures that the maximum tickets are logged and resolved at his level. Does a complete Ticket Analysis prior to the Escalation for Immediate Closure.

- Working as an Account Manager. Takes complete Ownership of the outstanding issues of the Tickets logged for the Assigned Global Customer. Working closely with the Implementation Consulting, Software Development, and Software Testing, Release Manager etc for successful, timely and quality resolution of the Logged Tickets.

- Under MIS reporting, the job holder requires to do a regular and correct updating of the Ticket Tracker sent to the Management on the issues assigned. Interact with the Head of the company's Global Support Group Head and other Stakeholder involved pertaining to the progress of the reported escalations.

Other Competencies

- Hands on SQL Knowledge

- VBA Macro /Word Macro Certified would be a value add

- Experience in MS office Applications

- Technical/Application Support in Software Service Industry will be preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.