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20/07 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:160 Applications:24 Rec. Actions:Recruiter Actions:18

Senior Executive - Operations (0-2 yrs)

Bangalore Job Code: 28580

Join a strongly-backed social commerce company

Be a part of a fast-paced and dynamic environment

Strong opportunities for career progression

Backed by multiple investment firms, our client is a fast-growing social network connecting women from all walks of life. They aim to empower married women by offering relatable content in multiple native languages and providing a platform for them to connect and influence each other. They currently have a strong community and have seen millions of app downloads and website visits.

The Job :

You will be responsible for :

- Maintaining proper tracking and communication to customers during transit and upon delivery

- Ensuring 100% AWB numbers are available while shipped

- Managing the status update on CRM on a daily basis

- Overseeing and reporting daily, weekly, monthly metrics

- Identifying trends and assessing opportunities to improve processes and execution

- Conducting research for special projects and presenting written/oral briefings

The Profile :

- You have experience in an Operations or similar role, along with strong knowledge of Excel.

- You are able to address operational concerns and issues and monitor overall customer satisfaction

- You are able to communicate with others effectively

- You are goal-oriented and are able to work with details and time-sensitive issues

- You possess good decision-making skills and are able to respond professionally in high-pressure situations

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