Role - Senior Manager - Operations

Location: Coimbatore

Experience: 8 - 12 Years

Industry Preferred - Facility Management, Hotels and Hospitals

Work Mode - Work from office

Key Responsibilities:

Performance Metrics and Process Compliance : Monitor and enforce compliance with business and operations performance metrics and processes to maintain efficiency and quality standards.

Collections Management : Ensure compliance with Service Level Agreements (SLAs) for collections and oversee invoicing and collections processes to meet timelines and targets.

Stakeholder Management : Build and maintain strong relationships with stakeholders, including clients, vendors, and internal teams, to facilitate effective communication and collaboration.

Initiative Identification and Project Execution : Identify opportunities for improvement and lead initiatives/projects aimed at enhancing operational efficiency, customer satisfaction, and business performance.

Cost Management : Monitor and manage costs effectively to optimize resource allocation and ensure alignment with budgetary constraints.

Operations Hygiene and Process Compliance : Ensure 100% compliance with operational hygiene and processes to uphold quality standards and regulatory requirements.

Invoicing & Collections Compliance : Achieve 100% compliance with invoicing and collections processes, meeting all deadlines and SLAs.

App Adoption : Ensure 100% adoption of company services/apps by relevant stakeholders within the specified timeframe.