AVP - SALES at IDEN Consulting pvt ltd
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Senior Telecom Engineer (4-8 yrs)
Sr. Telecom Engineer ( L2 )
Years of Experience - 4-8 Years
Qualification - Bachelor degree or equivalent experience
Location - Noida
Skill sets - Sr. Telecom Engineer - L2
Mandatory:
Preferable/Optional:
Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint / Nice recording
Job Roles and Responsibilities:
- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.
- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
- Good understanding of Acqueon Outbound solution
- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
- Recording solution knowledge, preferably Calabrio AQM
- Troubleshooting experience on Finesse, PG's.
- Experience with ICM / UCCE scripting utilizing Script Editor.
- Understand UCCE Database Schema and ability to use queries against the databases.
- Good knowledge on Verint Recording solution
- Hands on experience on Incident & Change management process.
- Good understanding on ITIL process.
- Work with OEM for escalated cases.
- Good Team player and provide periodical knowledge transfer to teams.
- Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation
- Should have good verbal and written communication skills.
Note:
PCCE = Packaged Contact Center Enterprise
UCCE = Unified Contact Center Enterprise
