Senior HR Executive at Nimbletoe Business Solutions
Views:361 Applications:10 Rec. Actions:Recruiter Actions:1
Service Delivery - Consumer Durables (2-9 yrs)
Designation : Service Delivery
KRA :
- Service Delivery
- Breakdown service
- Mandatory service
- Working Capital Management
- Key Accounts Management of Key Franchisees
- Warranty Cost Control
- CSI (Customer Satisfaction Index) enhancement
Essential skills :
1) Planning & organizing skills
2) Data management and problem solving ability
3) Good communication and interpersonal skills
4) Team management skills
Job Details :
- Coordinate centers for service delivery support and review delivery parameters
- Call center coordination
- Ensure induction, training & retention of technicians
- MIS & Control
- Enhance contract sales business
- Key accounts management of distributors/ dealers (Service level fulfillment, spares availability etc)
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