Managing Partner at Vintronics Consulting
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Service Director - HVAC - Startup (15-30 yrs)
Urgently looking for Service Director (HVAC) in a Startup at Bangalore.
Work Experience
- Should have 15-20 years relevant work experience.
- Should have worked with the HVAC/IT/Electrical industries for majority of his/her career.
- Set up the post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.
- Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on hardware & software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.
- Create infrastructure for providing pre-sales support for site
- Should have had people responsibility for at least 7 years.
- Should have had P&L responsibility for at least 3 years.
- Should have channel as well as Enterprise experience.
- Should have worked with large Indian or multinational organizations.
- Should have a proven track record of delivering targets consistently.
- Should be familiar with industry-standard CRM/equivalent
Regards,
Anand
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