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15/10 Tanu Bajpai
Business Manager at Brainstash HR Consulting

Views:167 Applications:7 Rec. Actions:Recruiter Actions:1

Service Engineer - Construction (4-10 yrs)

West Bengal Job Code: 25129

Job Description :

1. Improve problem solving and customer handling skills to improve FTF

2. All decisions and actions must ensure high customer satisfaction and AMC revenue growth.

3. Adapt to new Mobile APP system to improve self-productivity.

4. Own customer sites and responsibility to ensure reduce Call to fix times

5. Plan and schedule task as per priority to ensure minimization of travel expenses.

6. Strive and ensure permanent resolution of EVV complaints.

7. PM and Calibrations must be effectively done to minimize customer breakdowns.

8. Improve communication and customer grievance handling skills to improve customer satisfaction.

9. Timely coordination and interaction with both SDM and TSL to plan customer activities.

10. Follow Safe working practices and Protective equipment as per risk assessment at customers.

11. Closely coordinate with Technical Service Leader (TSL) on critical projects for faster execution.

12. Seek help guidance from TSL to upgrade skills and technical issues.

13. Proper investigation of repeat problems and Warrantee complaints to minimize spares costs.

14. Build long term relationship with customers for sustained AMC business.

15. Provide Spares / Product Leads to Sales team. This will be incentivised and rewarded.

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