Service Engineer

- Opportunity to make a positive impact

- Work alongside & learn from best in class talent

- Work in a company with a solid track record of performance

- Our Client is hiring for Service Engineer

The Job:

You will be responsible for :

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

- Ensuring all standards and procedures are followed and maintained.

- Answering queries and resolving issue relating to usage of standard applications and IT services.

- Providing monthly help desk reports.

- Designing, maintaining and supporting the network infrastructure.

- Monitoring system performance and ensuring reliability and availability.

- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.

- Providing Level 2 support and troubleshooting as and when required.

- Ensuring alignment of internal operations, Product and Sales teams to customer needs.

- Managing the performance of services to client as per agreement and ensure the required service level is achieved.

- Leading customer service review meetings which cover areas such as performance reports, service improvement, quality and processes.

- Ensuring successful transition of the engagement team to the delivery team.

Ideal Candidate

- You possess a Degree/Diploma in electronics

- You have at least 1 year experience, ideally within a Service Management, Helpdesk / Technical Support or Network Engineer / Systems Engineer role.

- Expertise in Service Level Management would be highly valuable.

- You have excellent communication and interpersonal skills.

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

- You are a strong networker & relationship builder