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18/10 MNR Solutions
Recruitment at MNR Solutions Pvt Ltd

Views:306 Applications:29 Rec. Actions:Recruiter Actions:7

Service Engineer - Medical Devices Maintenance (2-7 yrs)

Guwahati Job Code: 21119

Job Description :

- Repair & understanding of the below equipment

- Responsible for Service of Color Doppler/Ultrasound, Monitors, Anesthesia machine, Monitors, Defibrillators, ECG, Machine & Maternal Infant Care Products in assigned territory.

Role :

- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

- Completing Preventative Maintenance and Field Modification Instructions.

- Ordering and managing repair parts cycle times.

- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

- Maintaining tools and test equipment properly and ensuring they are calibrated.

- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.

- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

- Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

- May include training of clinical staff on designated equipment.

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