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30/08 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:153 Applications:3 Rec. Actions:Recruiter Actions:2

Service Field Engineer - Electronics Engineering (1-3 yrs)

Remote Job Code: 32582

Service Field Engineer

- Flexible working options

- A role that offers a breadth of learning opportunities

- Leadership Role

- Our Client is a thriving Electronics Engineering company based in Mumbai with offices in the Middle East and Africa. Our Client is the fastest growing manufacturer of high-performance tracking and monitoring systems. The Company specialize in the manufacture, sale, and service of GPS, GSM, and RFId-based systems and are well-known for our exceptional customer and employee support.

The Job:

Your Responsibility will include:

- Taking ownership of customer issues reported and seeing problems through to resolution

- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal team

- Good understanding of computer systems, mobile devices and other tech products

- Prepare accurate and timely reports

- Ability to plan and organize workload

Ideal Candidate:

Skills Required:

- You have at least 1 year experience,

- Experience covering Industrial & Manufacturing is strong plus

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- 2-3 years experience in GPS ( Vehicle Tracking )Support role.

- Experience installing, configuring or supporting business applications.

- Ability to diagnose and troubleshoot basic technical issues

- Excellent problem-solving and communication skills

- Ability to provide step-by-step technical help, both written and verbal

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