Service Head - Heavy Construction Equipment Manufacturing Firm (13-20 yrs)
Company : Heavy Construction Equipment Manufacturing Company
Position : Service Head
Location : Anand
Job Role :
- Develop and implement service strategies to optimize efficiency and enhance customer satisfaction.
- Oversee all service activities, including maintenance, repairs, installations, and upgrades, to ensure timely and effective delivery.
- Ensure compliance with safety standards and regulations in all service operations.
- Team Leadership and Development
- Address customer inquiries, concerns, and complaints in a prompt and professional manner to ensure high levels of customer satisfaction and loyalty.
- Collaborate with sales and marketing teams to identify opportunities for upselling service contracts, aftermarket products, and additional services.
- Identify opportunities for process optimization, cost reduction, and efficiency improvements in service operations.
