Service Head - Service Management - Material Handling (7-10 yrs)
Service Head/Manager-Service/Sr. Manager-Service, Kalamboli, Navi Mumbai
Dip/BE/B.Tech (Mechanical/Electrical/Electronics) :
- After Sales (for AWP) & Team management profile since at least 5 years & having 10-15 years of experience in industry
- Someone who can guide through the team, can setup better departmental process & structure
- Generating New Leads & Follow up on the same for New Revenue Generation opportunities in AMC & Spares Business
- Ensuring adherence to discipline of functional reports & work timelines
- Minimizing accidents & incidents by adherence/ awareness of safety norms
- Improving Team member performance by regular reviews of Team Members vis-a-vis performance and behaviour
- Ensuring payment is received as per agreed terms before service execution
- Managing After Sales Team & their activities (Pan India)
- Ensure that all customer complaints are attended & closed well in time
- Engineering Graduate/Diploma from Electrical/Mechanical Stream
- Must have 7+ years of experience in After Sales Activities for Material Handling Equipment (MHE)/Mobile Elevated
Work Platform (MEWP)/Arial Work Platforms (AWP)
- Must have an exposure to Team Lead & Team Management
- Should possess Managerial Skills
- Good Communication Skills
- Decision Making Skills
- Planning & Scheduling
- CRM Exposure is must (Salesforce.com will be preferable)
- Job Location : Kalamboli, Navi Mumbai
- Preferred local candidate, for their easy commute to workplace, as this profile requires regular office attendance.
Someone with required exposure willing to relocate, will also work.
