Hiring for our associate Client European MNC in to Earth moving Equipment manufactures a wide range of machines

Service Manager-Earth moving Equipment

Eligibility :

Education : BE /DME mechanical -auto

Experience : 

- At least 5 years experience as a Service Engineer and 3 to 4 years as Service Manager 

- Experience with part lists, preparing quotes and order administration

Special abilities, skills : 

- Candidate will be In charge for service activities, to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service

Roles & Responsibilities :

Responsibilities/Duties :

- Operational assistance to the Head of Customer Service and Sales Team

- Handling service requests.

- Arranging of service activities

- Attending machines with service engineer / alone whenever required.

- Train company and Customer Service staff with Head of Customer Service

- Improve customer relationship in coordination with Head of Customer Service

- Assure technical support to customers, engineers, the service stations and the sales department

- Ensure adherence to warranty policies

- Ensure warranty recoveries from concerned factories

- Pro-active approach of services and customers support

- Planning of engineer pool

- Preparation of project-specific documentation

- Checking and follow up of service reports

- Checking and follow up of hour reports

- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.

- Support of commissioning jobs in the area of the service operation

- Assist Head of Customer Service with required service activities.

- Working according to rules with internal software

Competences :

- Signing according to signature regulations

- Planning & nurturing of engineers

- Generation of Service Business as per set targets

- Generation of spare Parts Business as per set targets

- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.

- Field experience as Service Engineer - Ability to interface with all levels of staff.

- Demonstrated ability to handle confidential information.

- Assist the Company in any necessary duties to achieve Company goals.

- Perform other related duties as assigned.

- Exact and precise working, ready to work extensively in the field.

- Ability to coordinate and plan maximum utilization service resources - Working with a pro-active approach.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.