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07/04 HR
HR Head at Company

Views:975 Applications:128 Rec. Actions:Recruiter Actions:49

Service Manager - Electrical (4-7 yrs)

Delhi Job Code: 26936


Exp- 4-7 Yrs

- Will be responsible for managing the team of engineers & technicians

- Educate dealers service technician to provide effective & faster support to end consumers.

- Implement & Improve service process for faster & effective service feedback from dealers.

- Directly manage L2 service issues of B2B clients.

- Setup effective service process of remote service support.

- Sales of Mayuri branded Spare parts.

- Dealer Service Helpdesk management with a ticketing process.

- Setup a service SLA for category / types of dealer issues.

- Share product/component level improvement plan basis the types of issues reported.

- Daily reports to be shared with the business MIS team.

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