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20/07 Soheli S
Business Head South at Randstad

Views:215 Applications:9 Rec. Actions:Recruiter Actions:1

Service Manager - Medical Device (5-10 yrs)

Bangalore Job Code: 28583

Looking to hire a Manager Service for a growing medical device company. The organisation is now building next-generation technologies on artificial intelligence, mobile applications & cloud technologies which are connecting the entire healthcare ecosystem, providing cutting-edge ophthalmology services at the consumer's doorstep in addition to manufacturing of Medical Devices.

Job Responsibilities :

- Planning and execution of Installation and commissioning

- Training of customer on product.

- Managing a team of service Engineers

- Providing help and advice to customers using your organisation's products or services;

- Communicating courteously with customers by telephone, email, letter and face to face;

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

- Revenue generation through AMC/ CMC from customers

- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

- Keeping accurate records of discussions or correspondence with customers;

- Analysing statistics or other data to determine the level of customer service your organisation is providing;

- Producing written information for customers, often involving use of computer packages/software;

- Writing reports analysing the customer service that your organisation provides;

- Developing feedback or complaints procedures for customers to use;

- Developing customer service procedures, policies and standards for your organisation or department;

- Meeting with other managers to discuss possible improvements to customer service;

- Being involved in staff recruitment and appraisals;

- Training staff to deliver a high standard of customer service;

- Leading or supervising a team of customer service staff;

- Learning about your organisation's products or services and keeping up to date with changes;

- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

- Service area process owner for QMS requirements-Service area.

- To promote efficiency and customer focus in service delivery

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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