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20/07 Soheli S
Business Head South at Randstad

Views:80 Applications:2 Rec. Actions:Recruiter Actions:1

Service Manager - Medical Device (5-10 yrs)

Bangalore Job Code: 28583

Looking to hire a Manager Service for a growing medical device company. The organisation is now building next-generation technologies on artificial intelligence, mobile applications & cloud technologies which are connecting the entire healthcare ecosystem, providing cutting-edge ophthalmology services at the consumer's doorstep in addition to manufacturing of Medical Devices.

Job Responsibilities :

- Planning and execution of Installation and commissioning

- Training of customer on product.

- Managing a team of service Engineers

- Providing help and advice to customers using your organisation's products or services;

- Communicating courteously with customers by telephone, email, letter and face to face;

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

- Revenue generation through AMC/ CMC from customers

- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

- Keeping accurate records of discussions or correspondence with customers;

- Analysing statistics or other data to determine the level of customer service your organisation is providing;

- Producing written information for customers, often involving use of computer packages/software;

- Writing reports analysing the customer service that your organisation provides;

- Developing feedback or complaints procedures for customers to use;

- Developing customer service procedures, policies and standards for your organisation or department;

- Meeting with other managers to discuss possible improvements to customer service;

- Being involved in staff recruitment and appraisals;

- Training staff to deliver a high standard of customer service;

- Leading or supervising a team of customer service staff;

- Learning about your organisation's products or services and keeping up to date with changes;

- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

- Service area process owner for QMS requirements-Service area.

- To promote efficiency and customer focus in service delivery

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