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17/09 Suvita
Manager at People Konnect

Views:297 Applications:27 Rec. Actions:Recruiter Actions:1

Service Operations Expert - Consumer Durable Domain (3-15 yrs)

Gurgaon/Gurugram Job Code: 20711

PURPOSE: Responsible for Service Operations of Modern Trade and Ecommerce

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Responsible for managing service expectations of Modern Trade and Ecommerce

- Responsible for follow - ups and tracking for installation or Service calls planning for same accounts

- Responsible for coordination with various branches for defective management in case of key TPs

- Manage Reliance Service Account - Defective spares/ ARA/ DMIR approval and reconciliations

- Responsible for complete service coordination for IKEA brand

- Responsible for service execution/ monthly claim settlement and invoicing for rental business vendors

- Managing 5 star ratings and reviews

- Custsat initiatives - Field related

- Driving Service KPIs / WISE with regions and branches

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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