Support Executive - Order Management (3-5 yrs)
Eligibility: Minimum of 3+ years of experience in a similar domain ideally in a Manufacturing or Logistics company SAP SD, Experience is a must
- Good communication skills in English, both oral and written are a must.
- Candidates must live in the Pimpri Chinchwad, Baner, Wakad area as the company does not offer transportation.
- Working directly with customers to take their orders via EDI, Service Cloud, customer portals or D-Portal, entering / releasing orders in SAP
- Communicating with Inside Sales Support on credit/ overdue blocks in the open orders
- Confirming orders in SAP and communicating with Customers and Order Management on a plant level
- Ensuring an optimum exchange of information within the sales teams and with the internal interfaces
- Informing customers about quantity deviations, shipping dates or possible delays
- Collecting the set of export documents and sending them to the customer
- Managing inventory: MTS (exception customer) and MTO (caused by sales)
- Monitoring overdue orders and GI Backlog
- Documenting efficient and effective processes in the company's internal IT systems
