Shift: 24/7

Working days: Monday to Friday

Job Description (in detail):

- Hands-on experience on One Drive, Intune, Teams, and O365 applications.

- Experienced in MAC OS X Mojave, High Sierra, and Catalina.

- Deploying remote installation software.

- Basic knowledge of SCCM

- Good Knowledge of VPN and Network devices.

Required Skills/Domain Knowledge:

- Provide telephonic support to internal users for PC-related support.

- Should use any ticket logging application to log new cases & update progress on existing cases promptly.

- Follow all procedures laid out for the Service Desk on a day-to-day basis.

- Use the Service Desk knowledge base to resolve technical issues & escalate issues to relevant teams at the next level when required.

- Work in rotational shifts to provide 24x7 support to internal customers & attend technical & process training sessions as planned.

Preferred Skills/ Domain Knowledge:

- PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc.

- Good knowledge and understanding of mobile OS such as Android, iOS and Windows.

Required Behavioral Competencies:

- Ability to work in a team & communicate with team members for either guidance at work or knowledge sharing.

- Excellent written and spoken English.

- Good understanding of operational frameworks like ITIL and operations process.

- Have an ownership mentality to resolve issues on own or with the help of others.

- Should be a self-starter.