Job Description :

The position Technical Officers would be primarily responsible for supporting the team in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.

- Assist the Sales Team in conducting product trials and build inferences on Paints product strength vis-a-vis products in the market.

- Devise ways in which these product strengths can be communicated to the consumers and influencers.

- Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.

- Understand the requirements from Customer and propose the solutions based on site evaluation.

- Conduct product sampling at the site based on the requirement.

- Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.

- Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.

- Timely issue of Site warranty certificates.

- Closure of customer complaint within the defined timelines.

- Compliance to inspection schedule to ensure Quality at the sites

- Investigate complaints reported at sites and resolve within the defined timelines

- Conduct customer complaints analysis and share the findings with Sales, R&D and Marketing function to avoid reoccurrence

- Conduct random checks of draw down tinting process at godowns and ensure shade compliances.

- Conduct site inspection to verify actual application process against the recommended process.

- Provide training to sampling painters on application process for all products.

- Brief the Project Sales team on the technical aspects of all existing and new products

- Conduct product trials and building inferences on Paints product strength vis-a-vis products in market.

- Devise ways in which the product strengths can be communicated to the consumers and influencers

- Integrate with Research and Technology function for new product development based on technological trends in the market.