Technical Sales Coordinator (MEP), 0-4 yrs exp, Kochi (Edapally)

Job Title: Sales Coordinator

Qualification: B.Tech Mechanical / Electrical / Civil or similar

Working Hours and Days : Sunday to Thursday (10.30 am to 7.30 pm )

Salary: 40000 /- per month

Job Location : Edapally, Kochi (Work from Office only)

Skills Needed: English communication skills

Technical Skills:

MEP/HVAC/Valves, quotation, Mechanical Engineer

- Plumbing Products

- HVAC Products

- District Cooling Products

- HVAC Controls

Responsibilities:

To provide efficient back-office sales and marketing support for the sales and marketing team in a timely manner within the company standards, policies and procedures

Expectations:

- Provide proactive and efficient support in all sales and marketing related services to salespersons for the major Key Account Customers.

- Take proper and timely actions based on the company SOP, - Sales Force CRM,- and D365. Continuously learn all company ERP systems in coordination with the company IT and CRM Team.

- Follow up on customer payments and send SOA.

- Updating stock inventory and preparation of Stock request

- Document Control: Keep and maintain all principals' pricelists and catalogs.

- Prepare quotations in the pre-defined formats as required by the sales team and if necessary, on clients' online portals.

- Where required, coordinate with suppliers and principals of various products and services the company offers, ensuring accurate information and communication channels are maintained between all stakeholders.

- Process Sales Orders, Purchase Orders and any other Trade Finance Documents required in the complete sales process.

- Learn and advise customers on the company's - Sales - Terms & Conditions- where required.

- Have a proper and in-depth understanding of various INCOTERMS and ensure all relevant terms are included in quotations and other sales-related documents.

- Fair knowledge on various payment instruments including but not limited to Advance Payment Terms, Letter of Credits, Bank Guarantees etc.

- Ability to read and understand customer purchase orders, letter of intents, sales contracts etc.

- Ensure compliance, including timely submission of quotations and delivery of materials and services within the timelines provided by customers and sales personnel.

- Understand various insurance-related requirements in the Sales Process and arrange them in coordination with the Admin Team.

- Where warranties are involved in product supplies, keep proper records and ensure all support until the end of the warranty period.

- Ensure 100% retention of all Key Account Customers by proactively understanding their various needs, diarizing them daily, and providing ultimate solutions in cooperation with the sales team.

- Continuous learning of company products and services, including technical specifications etc. where required, and ensure 100% accuracy in various customer needs including understanding their RFQs, Product Compliance Statement preparation and submittals etc.

- Work closely with Finance, Credit Control, Logistics and Supply Chain teams throughout the complete sales process.

- Archive incoming/outgoing documents. Follow up on and consolidate various reports and tasks for team members and the Unit Head.

- Follow up on sales activities in the absence of individual salespersons.

- Evaluate, check, measure and improve the quality of submittals.

- Prepare presentations using MS Office and any other software required by the Head.

- Ensure all Sales process and procedures are in line with company ISO standards by coordinating with company ISO MR.

- Make necessary suggestions to the unit Head for any improvements in process for efficient functioning of the unit.