- Candidate has to handle around 100 equipment in Hematology, Clinical / Biochemistry and Immunology Instruments

- B.Tech (Communications / Biochemistry / Electrical) Compulsory

- 5-6 years in experience in Diagnostic equipment

Location : Bangalore

Need to travel 8-10 days a month

JOB DESCRIPTION

Primary Function / Primary Goals / Objectives :

- Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance. 

- Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. 

- Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

Major Responsibilities :

- Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

- Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per client's diagnostics quality system

- Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

- Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

- Champion utilization of remote support tools to proactively improve instrument up time

- Proactively improve expertise through continuous learning and certifications

JOB SPECIFICATIONS: Minimum Skill, Education, Experience

Minimum 5 years relevant experience in Diagnostics Field is required.

- Bachelors/Engineering Degree in Bio Medical/Electrical or Electronics is preferred. Practical experience of interfacing with customers preferred.

KEY REQUIREMENTS :

- Competencies

- Innovative and results driven

- Strong written and oral communication skills

- A high degree of social confidence and interpersonal skills.

- Excellent time management skills; ability to set priorities

- Ability to determine short and long range business needs

- Must possess strong problem solving techniques

- Must be willing to travel 40%-50% .

- Worked towards achieving Customer Satisfaction.

Accountability / Scope :

- Scope of responsibility includes representing client's Diagnostics to assigned customers in a professional, forthright and ethical manner.

- The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

Experience : 5-6 Years minimum.

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