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15/06 Siddhi Shivgan
TA Specialist at GM Infotech

Views:306 Applications:7 Rec. Actions:Recruiter Actions:0

Technical Support Engineer (1-5 yrs)

Bangalore Job Code: 36635

Location : Bangalore

CTC : Upto 12 LPA.

Job Description :

- Technical support teams work 24- 7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from customers during assigned hours. 

- Candidate must be open to work on weekends and night shifts

- Conducting remote troubleshooting of products.

- Troubleshooting, approving and executing warranty claims.

- Providing pre-sales information about products.

- Assisting with the activation of new sites as needed.

- Documenting all activity in a central CRM/Help Desk software platform.

- Coordinating with Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.

- Following departmental conventions and procedures.

- Participating in ongoing training/education of industry standards and product-specific information.

- Professionally represent Enphase via all communications mediums.

- Abiding by all company policies and standards of conduct contained in the employee-manual.

- Performing other duties as assigned.

Minimum Qualifications :

- Should be a Graduate B.E/B.Tech

- Should have scored 60% and above in 10th, 12th and Graduation. 

- Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. 

- Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.

- Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.

- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.

- Strong verbal and written communications skills.

- Computer literate (PC skills essential, Mac OS desirable)

- General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications :

- BE Electrical

- Exposure to solar/PV-related environments

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