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08/07 Bathinisridevi
HR at

Views:131 Applications:1 Rec. Actions:Recruiter Actions:0

Technical Support Engineer - Networking/Hardware (1-4 yrs)

Hyderabad Job Code: 31967

Designation - Technical Support Engineer

Location - Hyderabad (Mindspace, HiTech)/Chennai (Guindy)

Roles and Responsibilities:

- 24x7 Level 1 Helpdesk - ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice, chat.

- Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).

- Hands on experience in incident management tools ServiceNow, GSuite, and Microsoft Office.

- International (US, EU, Australia) Inbound voice and chat experience.

- Accent trained.

Desired Candidate Profile :

Comfortable working in shifts, and US time zone.

Graduation/BE, diploma/certification in networking/ hardware.

1.1- 3 years- experience required

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