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09/10 Aasim Ali
HR at Escrever Solutions

Views:211 Applications:8 Rec. Actions:Recruiter Actions:1

Water Purifier Technician (0-2 yrs)

Chennai Job Code: 25039

Role : Water Purifier Technician - Chennai

Location : CHENNAI (Velachery, Anna Nagar, Choolaimedu, Ramapuram, Mangadu)

Education : Under Graduation mandatory, 10th Pass with ITI, Diploma in EEE, ECE

Age : 19 - 32 yrs

Gender : Male mandatory

Ownership : Android Phone

Job Description :

- Maintaining 6 Calls / Visits Per Day Productivity

- 85% Attendance to be maintained per month

- Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]

- Documentation of all activities on the field as per the company process

- To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day

- Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract

- Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken

- Update customer feedback in mobile app. or in SRAF / History card as the case applicable

- Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer

- To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent

- Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares

- Drop door lock card at the door in case if the customer is not at home during any visit

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